The Article No. 52 of Italian Legislative Decree 6 September 2005, No.206 (“Consumer Code”), within fourteen (14) days from the day of receipt of the products purchased on this website is subject to right of withdrawal without penalty and without having to provide Frasma S.r.l., owner of the brand “KartRadiators.com “, no motivation.
Under Article. 54 of the Consumer Code, the right of withdrawal may be exercised using the Return Form (according to the module type, in accordance with art. 49, para 4 of the Consumer Code), which you can download by clicking here, and that is fully completed, highlighting in particular the following data:
- number and date of invoice;
- in case of partial withdrawal, description and quantity of the products you wish to return and bank coordinates in order to obtain the transfer of the refund (IBAN). In the event that the account holder is different to that, the invoice must be mentioned.
The notice of withdrawal and the information requested above, can be forwarded to Frasma S.r.l. in the following ways:
- Sending an e-mail to the e-mail address: ordini@frasma.it
- Sending a letter by registered mail with return receipt to the following address:
Frasma S.r.l.
Via Francesco Luigi Ferrari, 33
44122 Ferrara – ITALY
Return items must be delivered to the courier within fourteen (14) days from the date on which you reported the decision of withdrawal.
Frasma srl refund the consumer the sum eventually already paid by way of payment of the price of the products, to the exclusion of shipping charges made by the customer is to purchase it for accomplishing made.
Under Article. 59 of the Consumer Code, the right of withdrawal is excluded in the event that products tailored or customized to have been acquired, in the case of perishable goods or sealed goods which are not suitable to be returned for hygienic reasons or related to health protection and they were unsealed after delivery, newspapers and magazines (you can still withdraw from a subscription).
The substantial integrity and proper storage of goods to be returned is an essential condition for exercising the right of withdrawal. Therefore they can not be returned the goods purchased and not preserved and carefully protected.
The repayment of any sum already paid and corresponding to the entire order (excluding shipping charges), or the portion of products for which it has withdrawn (excluding shipping charges), will be carried out with the method chosen, within 14 (fourteen ) days from the date on which Frasma Srl He will be learned about the right of withdrawal.
For payments by credit card, the credit will be on the customer’s account within two statements.
I. Conditions for exercising the right of withdrawal pursuant to art. 52 of the Consumer Code
The right of withdrawal is exercised properly if the following conditions are fully met:
1. within fourteen (14) days from receipt of goods will be borne by the client to successfully compile and send the Return Form (or alternatively send other unequivocal statement of the decision to terminate the contract), by registered letter or PEC (or any other means give certification of the origin of the statement and proof of receipt);
2. the products must not have been used or damaged;
3. Products must be returned in their original packaging (if any);
4. The returned products must be delivered to the courier chosen within fourteen (14) days from the date of communication of the decision of withdrawal.
If all the required conditions have been met, in accordance with art. 56 of the Consumer Code, the price will be refunded in full code of the purchased products, while remaining the responsibility of the purchaser only the actual cost of the return, namely those for the return of purchased products.
The customer will be notified if the returned products can not be accepted because it does not comply with the above conditions of points “1” and “4” of this paragraph.
In this case, it can be choose to have the products delivered at his own expense. In case of refusal of this expedition Frasma srl It reserves the right to retain the products and the amount corresponding to the purchase price of the products.
The customer will also be notified if the returned products can not be accepted because it does not comply with the above conditions of points “2” and “3” of this paragraph. In this case, the customer choose whether to accept the curtailment of the reimbursement (to be announced), due to the decrease in the value of the returned products, or if you choose to take back the purchased products (the new shipping costs will be charged to the buyer). In case of refusal of this expedition,
Frasma S.r.l. reserves the right to retain the products and the amount specified for the curtailment of the reimbursement due to the decrease in the value of the returned products.
II. Refund times and methods
Under Article. 56, paragraph III of the Consumer Code, only after Frasma srl will have received the return posted by the developer, checked that all the requirements have been met, the customer will receive an e-mail confirmation of acceptance of the return and Frasma srl will proceed to a full refund, or, if it found that there was a decrease in value of products returned, the buyer will receive an email in which he will be informed of the amount deducted by way of deduction of repayment and will proceed to the repayment due. The refund will be activated as quickly as possible, and no later than fourteen (14) days from the date on which Frasma srl will be learned about the right of withdrawal, once it verified that the withdrawal took place in compliance with the above conditions.
ODR PLATFORM FOR THE SETTLEMENT OF DISPUTES ONLINE
The European Commission has set up for consumers who are experiencing problems related to an online purchase a new platform created specifically for the dispute resolution (ODR): in particular, the ODR platform provides a point of access for consumers and professionals seeking to resolve extrajudicial field disputes related to cross-border e-commerce transactions.
The link to the ODR platform is: http://ec.europa.eu/consumers/odr/
